FAQs

Products

Do you take custom orders?

Yes! I would be more than happy to work with you directly if you have a custom request. I can dye larger batches of my current colourways (check out the repeatable colourways section) or come up with something new if you have a particular idea in mind.

How should I wash my finished projects?

To take care of your finished objects the best method is to wash by hand (even though my superwash yarns can be put in the washing machine on the wool/gentle cycle). Wash in slightly warm water with a small drop of shampoo or conditioner (yes – the stuff you use in your hair!). Just let the yarn ease itself into the water and then soak for 20-30mins. Pull the object out of the water and let as much as you can drain away, do not wring or squeeze, then gently wrap in a towel to pull away as much water as you can. Finally lay flat to dry. You can also read our full caring for your yarn guide.

Where does your yarn come from?

I source my yarn from Australian and New Zealand suppliers.

Can you wind my yarn into a ball?

Yes, just add the ball winding service to your order.

Payments, Refunds & Exchanges

What currency are your listings?

All the prices in my shop are listed in Australian Dollars.

What payment methods do you accept?

Payments can be made securely via Square (credit or debit card) or PayPal

What is your refund & exchange policy?

My aim is to ensure that you are happy with your purchase. If there is a problem, please contact me immediately. I review exchanges, returns and refunds on a case by case basis. There are no refunds on custom orders and the buyer is responsible for any return shipping costs. As each monitor is different your yarn may appear slightly different in “real life”. Please note that I do my best to represent the colours, as well as providing a description.

Shipping & Postage

When will my order be shipped?

I make a trip to the post office each Tuesday and Thursday. Your yarn will be packaged up and added to my next post office run. Once your package in is the mail you will receive an email with confirmation and tracking details.

How much will be postage be?

I ship all my parcels from Australia, via Australia Post Standard Parcel Post. Note that delivery times may be extended due to the current global pandemic.

Australia: $8.95 flat rate, including tracking (delivery approx 2-9 business days)
New Zealand: $19 flat rate, including tracking (delivery approx 5 business days)
Asia: $22 flat rate, including tracking (delivery approx 8 business days).
USA/Canada: $25 flat rate, including tracking (delivery approx 5 business days)
UK: $29 flat rate, including tracking (delivery approx 6 business days)
Europe: $30 flat rate, including tracking (delivery approx 8 business days)
Rest of the world: $30 flat rate, including tracking (delivery approx 5 business days)

Can you send my parcel express post?

My default shipping method is Australia Post Standard Parcel Post. If you wish to upgrade your shipping, please contact me prior to placing your order to make suitable arrangements.

Is tracking included?

Yes. All parcels sent flat rate via Australia Post now have tracking as standard. You will be sent your tracking details when your parcel is shipped.

Do you ship overseas?

Yes, I will ship my yarn all over the world.

Do I have to pay customs charges?

Yes, buyers are responsible for any customs or import taxes. Customs declarations will reflect the true cost of your purchase and will not be altered.

Where is my parcel?

I provide tracking for all packages. Please check using your tracking number to follow the progress of your parcel.
All delivery estimates are business days from the date of shipping, however I will not deem a parcel lost until 30 business days from the shipping date. If you believe your parcel is lost, please contact me so that I can follow up with Australia Post.

Can I change my shipping address?

Responsibility rests with the buyer to ensure that the address supplied at checkout is their correct and current shipping address.

Under no circumstances will Passioned Flower accept responsibility for packages which are lost or delayed due to incorrect address information nor will we provide refunds for such omissions by buyers. If using PayPal to complete your order, please ensure that your PayPal details are up to date.

General

Do you sell gift vouchers?

Yes – gift vouchers are available to purchase here. Select your value and an e-voucher will be sent to you. Then you can email it or print it out.

Do you teach knitting?

I currently offer a learn to knit kit, as well as a video tutorial to get you started.
I have plans to expand to offer in person workshops. If you are interested in keeping in touch and finding out when these workshops will be available, subscribe to the newsletter.

Do you teach dyeing?

I currently have some behind the scenes videos that share my dyeing process, inspirations and techniques.
I have plans to expand to offer in person workshops. If you are interested in keeping in touch and finding out when these workshops will be available, subscribe to the newsletter.

Need a quick answer to a question, check the Frequently Asked Questions below. If your question is not in the list, contact me directly for help.